FAQ

Most orders are processed within 1-2 business days and shipped via standard shipping, which typically takes 5-7 business days. You’ll receive a tracking number once your order ships.

Yes! At checkout, you can select expedited shipping for faster delivery. Additional charges may apply depending on your location and the size of your order.

Absolutely! Once your order has shipped, we’ll send you an email with a tracking number so you can keep an eye on your delivery.

Yes, most of our nap mats have removable, machine-washable covers. Be sure to check the product descriptions for specific care instructions.

Our nap mats come in a variety of sizes, designed to fit toddlers and preschoolers comfortably. Specific dimensions are listed on each product page to help you choose the perfect fit.

Many of our nap mats are all-in-one designs, featuring built-in pillows and blankets for added convenience. Be sure to check the product details to see what’s included.

We want you to be completely satisfied with your purchase. If you’re not happy, you can return unused nap mats in their original packaging within 30 days of receipt. A 10% fee will be assessed to cover shipping and re-stocking.

To begin a return or exchange, email us at returns@napmat.com with your order number and the reason for the return. We’ll guide you through the process!

We’re sorry to hear that! Please email us at support@napmat.com with your order number and photos of the damage, and we’ll arrange a replacement or refund as quickly as possible.

Of course! We’re parents too and understand how important this decision is. Send us a message at support@napmat.com or use our Contact Us form, and we’ll help you find the perfect nap mat for your little one.